Salesforce x Intentface
Salesforce + GenAI, Built for Scalable Agentic Automation
We are a proud Salesforce partner, helping forward-thinking teams integrate agentic automation directly into Salesforce-based environments.
With deep expertise in generative AI since the earliest days of GPT-3, we bring technical depth that most implementation partners simply can't match. Our team combines full-stack development capabilities with specialized AI UX design—ensuring your Agentforce solutions are not just functional, but truly intuitive for users.
In addition to building custom GenAI solutions, we design and implement agent-based architectures that extend the capabilities of Salesforce — enabling systems to reason, act, and adapt across workflows and user touchpoints.
What is Agentforce
Agentforce is Salesforce's AI agent platform that enables organizations to create and deploy autonomous AI agents. Unlike traditional chatbots, these agents can reason through complex tasks, take proactive actions, and adapt to new information during interactions.
Powered by the Atlas Reasoning Engine, Agentforce agents can break down complex requests, plan multi-step tasks, and execute actions across multiple systems with minimal human intervention.
Our Approach
While Salesforce's Agent Builder makes it easy to create simple agents, building effective business solutions requires both strategic vision and technical expertise.
Intentface brings practical AI experience across industries, focusing on creating solutions that deliver measurable business impact rather than implementing technology for its own sake.
Strategic AI Implementation
We identify high-impact automation opportunities in your Salesforce environment and develop solutions that deliver measurable results.
Custom Integrations
Connect Agentforce to your existing systems and data sources, extending the capabilities beyond standard Salesforce implementations.
Tailored User Experiences
Design and build intuitive interfaces that bring Agentforce capabilities to both internal teams and external customers.
Real-World Agentforce Examples
These case studies demonstrate how organizations are leveraging Agentforce today:
Wiley Publishing
Wiley implemented Agentforce to handle spikes in customer service demand, particularly during semester starts. Their AI agents now autonomously resolve common issues, helping with incident tracking and drafting personalized responses.
Saks Fifth Avenue
This luxury retailer uses Agentforce AI service agents to automate routine staff tasks across 38 stores, allowing employees to focus on delivering high-value, personalized shopping experiences to customers.
AAA Washington
AAA implemented Agentforce to provide always-on customer support, answering roadside assistance requests, updating clients on service status, and recommending relevant products like safe driving courses.
Precina Health
This healthcare provider leverages Agentforce to automate patient recruitment, streamline appointment scheduling, and deliver personalized treatment plans, enabling clinicians to deliver timely, tailored care at scale.
Working with Intentface
Our approach is practical and focused on delivering value quickly. We typically follow these steps:
1. Discovery Workshop
We start with a collaborative session to identify high-impact use cases, assess available data, and define success metrics for your Agentforce implementation.
2. Rapid Prototyping
Based on workshop findings, we create either a sandbox proof-of-concept or build directly with your Salesforce data to validate the approach.
3. Solution Development
Once the concept is proven, we develop a production-ready solution with appropriate integrations and user experience considerations.
- Deployment and Optimization
We support rollout, monitor performance, and continuously refine the solution based on real-world feedback.
Why Partner with Intentface for Agentforce
While Salesforce's Agent Builder makes it straightforward to experiment with simple agents, creating solutions that drive real business value requires expertise and experience.
Deep Generative AI Expertise
Unlike typical Salesforce partners, we've specialized in generative AI since the earliest iterations of GPT models, bringing technical depth and practical experience that's rare in the industry.
Full-Stack AI Development
We offer comprehensive development capabilities from backend integrations to custom AI UX design—creating seamless experiences that both employees and customers will actually want to use.
Clarify goals, iterate and deploy
Help you clarify your use cases, test them in your environment, and deploy them with confidence.